Custom requests require a great deal of preparation and often require the need to purchase new materials and/or tools specific to your design. For that reason, all custom orders require a minimum of 10 days notice, although more lead time is highly suggested. During our peak seasons (May-June and September-October), we are often booked several weeks to a month in advance. We recommend reaching out as soon as you start to plan your event so we can check our availability for you.
All orders require a deposit of 75% to be paid upon receipt of invoice to guarantee your requested date on our calendar. Your order will not be confirmed until this payment is received. The remaining 25% of your total will be due on the day of your event at time of delivery.
We accept electronic transfer (preferred), cash and check. Please be sure you enter your payment information correctly and that sufficient funds are present in account to cover the charge. A $10.00 fee will be applied to all payments returned by your bank.
We understand that, occasionally, unforeseen circumstances may force you to cancel your order. Please be in touch, as soon as possible, in the event that a cancellation seems imminent.
Cancellations made more that 7 days prior to your delievery date are eligible for a 50% refund. Refunds will be mailed in the form of a check.
Cancellations made within 7 days of your order date are non-refundable, although refunds and credit notes may still be provided at our discretion. Once your order is placed, we will be holding that confirmed slot for you and will have turned away additional inquiries.
We always strive to exceed your expectations. In the event that you are dissatisfied with your purchase, we require you to communicate your concerns within 24 hours of delivery. Please thoroughly inspect your order upon delivery. The acceptance of your order will act as your satisfaction with the design. Full refunds will not be considered for any product which has been consumed, regardless of dispute, as consumption of the product is viewed as acceptance that the product is adequate for the purpose for which it has been supplied. Partial refunds are considered on a case by case basis and may be issued via store credit.
Any dispute requires photographic evidence and return of unconsumed goods to determine the issue. We do not accept responsibility for loss or damage to the product once the product has been delivered to a venue. In the event that you are transporting your order, we recommend that you drive with caution, keep your cake chilled and flat and take the cake directly to its destination. We are not responsible for any damage caused by transportation in your vehicle. Our cakes are intended to be served at room temperature and on the day they are received. Any leftovers should be refrigerated. Cakes need to be displayed on a level surface in environment no warmer than 72 degrees. We do not recommend displaying your cake outdoors or in direct sunlight.
Delivery is required for all orders and will be priced by hour within the Greater Los Angeles Area. Orders above $300.00 qualify for free delivery. Please provide the address of your venue and desired delivery window to receive an accurate quote. We will not be held responsible for any circumstances beyond our control that may delay the arrival of your order (i.e. extreme traffic, weather, etc.). You will be contacted immediately at the phone number you provide if such delays occur.
We do offer sugar-free, dairy-free and vegan options upon request. Our facility is not an allergen free environment and we do not recommend the consumption of our products for those who have allergies or life threatening intolerances. There is a large risk of cross contamination as we produce products containing eggs, nuts, dairy and wheat on a daily basis.
If you’d like to have your cake decorated with fresh florals and/or greenery, we would prefer to source and arrange those elements for you. Great care is taken to arrange the proper types of florals onto the cake, without causing contamination. Stems are wrapped in a food safe wax before being inserted into the cake. In the event that you supply the florals, it is your responsibility to ensure flower safety and proper insertion of the blooms into the cake without causing damage or contaminating the product. All fresh florals and/or greens need to be removed from the cake before serving. The freshness of the florals we provide can not be guaranteed past the day of their delivery. Wilting may occur if kept in warmer temperatures or after 8 hours.
In the event that your order contains any metallic painted elements (gold, silver, bronze), be aware that some of these paints are FDA approved and edible, while others may not be. We will advise you as to whether your order contains any non-edible painted elements, and if so, those details should be removed before serving.
Sugar flowers and other toppers often contain wire or toothpicks for stability. You are responsible for removing these items before serving.